For more than 50 years, Hotel Parc Mamaia has lived by a basic value established by its management, in order to "take care of its guests".
This long-term value is what guides us and during this time we are facing the difficult challenge of responding to coronavirus (COVID-19), which the World Health Organization has declared a pandemic.
Our hearts and thoughts are with the people who have been affected by this unprecedented event and we appreciate the health personnel,
to local communities and governments around the world working to stop the spread of this virus. We want you to know that we are constantly monitoring the situation of COVID-19 and we have precautionary measures to ensure a safe stay at our hotel.
We are aware that during this period a trip may not be your first thought, but we want to know that our priority is the safety of our guests.
We want to thank you in advance for the confidence shown by Hotel Parc Mamaia regarding future trips. Below is an update of what we are doing to ensure that you will be in the future.
When you book
Please be confident when booking a stay at Hotel Parc Mamaia, as we will do our best to make you stay as soon as possible, so that waiting times at the reception are minimized.
We closely monitor the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and local health agencies for the latest developments related to COVID-19 and at the same time follow the guidance of government officials and public health.
We consolidate the recommendations of these agencies regarding the appropriate safety and health measures with their own hotel management teams and hotel operators in our portfolio.
Before your stay
Given the impact of COVID-19 on the way we work, socialize and travel, we have adapted the cancellation policy in the last few weeks to the evolution of this pandemic.
We are updating our policy to give our clients the greatest flexibility we can offer in these difficult times.
In general, for guests with existing individual reservations, including reservations with pre-paid rates, which are usually more restrictive, we will allow changes to the stay period.
Please visit our website www.parcmamaia.ro, for the most up-to-date information and for additional details on availability and rates.
During the stay
COVID-19 has forced us all to be more careful as we go through our regular activities. Daily, our hotel team works to ensure that the latest CDC and WHO recommendations on hygiene and cleanliness are adhered to.
Our hotel's security and health measures have been designed to address a wide spectrum of viruses, including SARS-COV2 and cover everything from hand washing and cleaning product specifications, to disinfection procedures in all common areas of the hotel: reception, hallways, stairs, elevators, restaurants and playgrounds.
Also in each room we will have disinfectants, so as to protect our guests, as much as possible.
All our personnel are trained at this moment, to disinfect at the entrance to the unit and during the course of their work, to disinfect all the spaces for which it is responsible, at every hour and to wear the protective equipment specified in the new measures of SARS-COV2, in the spaces where it is needed.
We know that these are times of anxiety and regardless of whether you travel now or in the future, we want you to know that your safety and well-being are our first priority.
Whenever you travel, we await you with open doors and hearts to serve you, in the safest conditions.